Privacy Policy

Who we are

Leak Fix Pros is a phone referral service for leak detection in Whittier, CA. When you call (562) 316-3547, we connect you with an independent local provider. We are not a leak detection company or a contractor. This policy explains what information we handle when you call us or use this website.

Our address is 7625 Greenleaf Ave #117, Whittier, CA 90602. Because we work by phone, you can reach us about this policy by calling (562) 316-3547.

Information we collect

When you call us

To connect you with a provider we may collect:

• Your phone number and, if you give them, your name.
• Your address, ZIP code or cross streets.
• What you tell us about the problem, for example a high water bill, a wet yard or a warm floor.
• The date, time and length of the call.

Calls may be recorded or monitored for quality, training and dispute resolution, by us, by our call-routing and call-tracking providers, or by the provider you are connected to. Where a notice is played at the start of a call, it applies to the whole call. Recordings are used only for the purposes described in this policy.

When you visit this website

This website has no account system and no contact form. Our web host and our analytics or call-tracking tools, if we use them, may automatically receive technical information such as your IP address, browser type, device type, the pages you view and how you arrived at the site. These tools may use cookies or similar technologies, and may record which page or advertisement led to a phone call.

How we use information

• To understand your request and connect you with a suitable independent provider.
• To measure which pages and sources lead to calls, and to improve this website.
• To check the quality of calls and to resolve disputes.
• To keep the service secure and to meet legal obligations.

Who we share it with

• The provider we connect you with. When we put you through to an independent provider, they receive your phone number and the details of your request so they can help you. They handle that information under their own policies.
• Service providers. Companies that host this website, provide call routing or call tracking, or provide analytics, only so they can do that work for us.
• Legal and safety reasons. Where the law requires it, or to protect the rights, safety or property of callers, providers or us.
• A business transfer. If the business is sold or merged, information may transfer to the new owner.

Providers may pay us for a referral. California law can treat sharing personal information for something of value as a sale or sharing. Please read the California section below for your choices.

Your California privacy rights

If you are a California resident, you may have the right to:

• Know what personal information we have collected about you and how we use and share it.
• Ask us to delete personal information we collected from you, with some exceptions.
• Ask us to correct inaccurate personal information.
• Opt out of the sale or sharing of your personal information.
• Not be treated differently for using these rights.

To make a request, call (562) 316-3547, say that it is a privacy request, and give the phone number you called from so we can find the record. We may ask you to confirm details before we act on a request. You may also ask an authorized agent to make a request for you. We respond within the time required by California law.

Information that has already been given to an independent provider is held by that provider. You will need to make a separate request to them.

How long we keep information

We keep call records and related information only as long as needed for the purposes above, to resolve disputes, and to meet legal requirements. After that we delete it or remove identifying details.

Security

We use reasonable measures to protect information. No method of transmission or storage is completely secure, so we cannot promise absolute security.

Children

This service is for adults who own or manage a property. We do not knowingly collect personal information from children under 16.

Other websites

This website links to outside sources such as government sites. We do not control them and are not responsible for their privacy practices.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. Please read the terms of use as well.